Remote Support

Privacy Policy

Home
Privacy Policy

Cedonix Technologies (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, products, and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company details, and billing information when you request services or contact us.
  • Technical Information: IP address, browser type, device details, and usage data collected automatically through cookies or analytics tools.

2. How We Use Your Information

Your information may be used to:

  • Deliver and manage our IT and cybersecurity services.

  • Respond to inquiries, requests, or support needs.

  • Improve our website, solutions, and customer experience.

  • Send updates, newsletters, or service-related communications (you may opt out anytime).

  • Ensure compliance with legal or regulatory obligations.

3. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share data only in the following cases:

  • Service Providers: We engage carefully selected third-party partners and service providers who process personal data on our behalf in compliance with GDPR. From time to time, we appoint digital marketing agencies to conduct outreach and marketing activities on our behalf. As part of these activities, personal data may be processed in accordance with applicable data protection laws. Our appointed data processors include:

    (i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro is registered with the ICO Reg: ZA346877. Their Data Protection Officer can be emailed at: [email protected]

  • Legal Compliance: When required by law, regulation, or government authority.

  • Business Transfers: In the event of a merger, acquisition, or company restructuring.

4. Data Security

We implement industry-standard measures, including encryption, access controls, and monitoring, to safeguard your data. However, no system is fully secure, and Cedonix cannot guarantee absolute protection.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize user experience. You may adjust your browser settings to block cookies, though this may impact functionality.

6. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to processing of your data.

  • Request a copy of your data in a portable format.

  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. Cedonix is not responsible for the privacy practices or content of external sites.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

Contact Information

For any questions about these Terms and Conditions, please contact us:

Cedonix
📧 Email: [email protected]
📞 Phone: +1 (212) 838-8324
🌐 Website: https://cedonix.com/